Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, must be unused and still wrapped in its original packaging. You will also need the receipt or proof of purchase. We will inspect the items upon return and only issue a refund if we are certain that the items have not been used. 

 

To start a return, please contact us at butterflowerfloristry@outlook.com  If your return is accepted, you are responsible for the cost of returning it to us. We recommend using a tracked service, as we cannot accept responsibility for lost packages. You can always contact us for any return question.

 

Please note we cannot accept returns on bespoke orders and wedding products.

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Damages and issues 

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You must inform us of damages or faults within 14 days. 

 

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds 

We will notify you once we’ve received, and inspected your return. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

 

Cancellations

Once your order has been prepared, packaged or dispatched it cannot be cancelled. Please note we cannot accept cancellations on bespoke orders and wedding products. If you wish to cancel your order please email us at butterflowerfloristry@outlook.com as soon as possible and we will advise if this is possible.